CIMS Overview


ISSA also offers a certification for cleaning service providers, which requires such companies to have many of the same policies and procedures in place to be a well-managed organization.

  • The CIMS Program is designed to assist cleaning organization in thoroughly understanding the customer's service requirements.
  • It also encourages service providers to manage their organization in a manner that is predicated on ensuring quality, efficiency, and overall customer satisfaction.
  • Therefore, CIMS helps them set-up a management system that allows an organization to meet those goals.
  • In essence, the Standard should be thought of as a management framework that can be used to develop customer-centered, quality organizations.

CIMS Scope:

The ISSA Cleaning Industry Management Standard describes the procedures and principles to be considered in designing and implementing quality management programs for cleaning organizations. This Standard applies, without respect to the size of the organization, both to cleaning organizations that self-perform cleaning and to cleaning contractors.

What is the CIMS Certification Process:


Commit to achieve CIMS and speak with a CIMS Account Executive to define your price & timeline.


Fill out your complete application and provide a non-refundable deposit.


Complete your payment for a non-refundable 50% deposit toward your assessment and receive notification of your assessor.


Schedule your assessment and begin review of your documentation.


Assessment is completed, and your assessor sends approval notification to ISSA.


Receive CIMS certification and begin communication plan with your stakeholders.


How long does the certification last?

An organization applies for re-certification every two years.


How much does the CIMS certification cost?

For information on pricing, please contact an ISSA CIMS Account Executive at (800) 225-4772 or email This email address is being protected from spambots. You need JavaScript enabled to view it..



Ready to Apply?

CIMS Certification

The CIMS Standard is the perfect guide in leading your organization in developing a process to win bids when competing for jobs.