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The Cleaning Industry Management Standard is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization.
CIMS is designed to assist cleaning organizations in thoroughly understanding the customer's service requirements. It also encourages service providers to manage their organization in a manner that is predicated on ensuring quality, efficiency, and overall customer satisfaction.
Therefore, CIMS helps them set up a management system that allows an organization to meet those goals. In essence, the Standard should be thought of as a management framework that can be used to develop customer-centered, quality organizations:
- Provide procedures and policies for cleaning organizations to follow when implementing their own quality management programs.
- Guide cleaning organizations through documentation, in ensuring quality, efficiency, and overall customer satisfaction.
- Dictate clearly defined management system allowing cleaning organizations to use as a framework to develop customer-centric quality organizations.
CIMS Process:
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STEP 1: Commit to achieve CIMS and speak with a CIMS Account Executive to define your price & timeline. |
STEP 2: Fill out your complete application and provide a non-refundable deposit. |
STEP 3: Complete your payment for a non-refundable 50% deposit toward your assessment and receive notification of your assessor. |
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STEP 4: Schedule your assessment and begin review of your documentation. |
STEP 5: Assessment is completed, and your assessor sends approval notification to ISSA. |
STEP 6: Receive CIMS certification and begin communication plan with your stakeholders. |
Who can be Certified in the CIMS Standard?
- Organizations - This Standard applies, without respect to the size of the organization, both to cleaning organizations that self-perform cleaning and to cleaning contractors. It is designed for facility services professions: in-house service providers (ISP) and building service contractors (BSC).
- People - Cleaning professionals can become a CIMS Certified Expert® (CCE) through online and virtual training. LEARN MORE
What people are saying about CIMS
"The CIMS program is a tremendous tool to maintain a constant and fluid pathway on standardized methods and processes. The program initiates growth and visionary changes for future business practices."
– Carolyn Thompson, Dale Rogers Training Centre
The ISSA CIMS Standard From the Frontline
The ISSA Cleaning Industry Management Standard (CIMS) is the industry leading certification that denotes a successful, quality, customer-oriented cleaning organization. In a previous episode of the ISSA Canada Coffee Talk Forum, we explored the CIMS Standard on the surface. Now, we take a deeper dive and see how the Certification is applied in practice. Featuring special guests from the facility service and supplier sectors, this episode explores the Standard from the frontline. Why achieve certification? What's involved? How has CIMS Certification changed the way business is conducted? All of these questions and more are answered in this episode. Are you on the fence about obtaining CIMS Certification? You won't be after this episode! (Episode aired February 21, 2023)
Understanding the CIMS Standard
This episode of ISSA Canada's Coffee Talk Forum takes an in depth look at ISSA's Cleaning Industry Management Standard (CIMS). Featuring special guests Charlie Janowicz, ISSA CIMS Account Executive, and Canadian CIMS Assessors, Brent Bourne, Shane Ferris and Derek Oliveira, the discussion includes a history of the Standard, as well as an informative look at what CIMS is and what it can do for companies of all sizes and scopes. Original episode aired February 23, 2022.
See How CIMS is Right for Your Business |
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| Building Service Contractors | In-House Service Providers | Facility Managers | ||
CIMS Core Focus |
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CIMS CertificationThe Cleaning Industry Management Standard is the first consensus-based management standard that outlines the primary characteristics of a successful quality cleaning organization. ____________ |
CIMS Green Building CertificationCIMS-GB offers organizations a certification that assists customers in securing points under the LEED for Existing Buildings: Operations and Maintenance (LEED EB: O & M) Green Building Rating System. ____________ |
CIMS Certification ExpertCIMS Certification Experts (CCE) are approved to provide training and consulting services to cleaning organizations that want to become certified to the Cleaning Industry Management Standard. ____________ |
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| LEARN MORE | LEARN MORE | LEARN MORE | ||
More Information... |
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| Download the CIMS Standard | Certified Professionals | CIMS Certified Organizations | ||
Success Stories... |
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| Bee-Clean Building Maintenance | University of Guelph | University of Calgary | ||