CMI Supervisor & Management Boot Camp

October 13 & 14, 2021 – Noon to 4 p.m. (EST)

The supervisor and management professional has never been more important to the success, or failure, of an organization and a healthy indoor environment. With increased regulations and cost-cutting demands of many firms, it has become essential for supervisor and managers to incorporate valuable business skills into their day-to-day activities.

The Supervisor and Management Boot Camp is a two-day, online boot camp presented by Mark Warner designed to sharpen both technical and soft skills involved in cleaning, maintaining and servicing facilities. This virtual course is designed both for aspiring entry-level workers as well as tenured professionals who are looking to increase their education and learn new techniques. After attending both online sessions of this event, you will receive access to take an online exam to obtain the Certified Custodial Supervisor (C.C.S.) certification.


  • Leads
  • Managers
  • Supervisors
  • Aspiring future leaders

The following topics are covered:

  • How to develop leadership qualities in the building services field
  • Attitude, motivation, personality types
  • Leadership skills, team building activities
  • Designing an effective department 
  • Implementation at your organization
  • Dealing with difficult employees

Technical skills applicable to the workplace

  • Managing supplies, chemicals, and equipment
  • Processes, procedures, and management controls
  • Using technology to reduce costs and improve quality
  • Organizing cleaning assignments for maximum productivity
  • Time standards, production rates and work loading

Building services operation

  • Recruiting and defining the employees with the best fit
  • Hiring, managing employees (both union and non-union)
  • Quality assurance, quality control, testing and prevention
  • Staffing, how to schedule and monitor daily/routine, periodic restorative tasks
  • TQM/Six Sigma/Continuous Process Improvement

DAY 1: Noon to 4 p.m. (EDT)

DAY 2: Noon to 4 p.m. (EDT)

Exact meeting times will be updated as soon as they are know and a Zoom Meeting link will be emailed out a week prior to the event. Program includes the CMI Supervisor and Management Handbook, class support materials, and online exam access.


ISSA Canada Member - $599 (USD)

Non-member - $899 (USD)

If you have any questions or are interested in registering for this event, please contact a member of the CMI Team at This email address is being protected from spambots. You need JavaScript enabled to view it. or speak to a member of our education team by calling (847) 982-0800.