Certified Workloading Specialist (CWS) Online Workshop

February 4–25, 2021

Please note: This is a four-part online workshop series. Participants must attend all four segments to earn certification.

Workloading is the foundation of a successful cleaning plan. The strategy and plans are what determines the who, what, when, and how of cleaning needed to meet customer expectations. A workloading strategy provides an opportunity to rebuild the current cleaning culture to one of efficiency, innovation, balanced workload, and high-performance thinking. Benefiting front-line cleaning workers involved with performing the cleaning functions as well as those that are tasked with making, and defending, custodial staffing levels. 

The goal of workloading is to provide a mathematical and factual basis for stated custodial staffing levels in relation to customer and management expectations of clean.

Why Attend?

A certified workloader provides management with confidence that their operations will be professionally assessed and evaluated. Management is provided with industry-recognized recommendations that improve operations and minimize expenses. A Certified Workloading Specialist will reduce system waste and improve efficiencies. 

Certification by CMI in workloading provides an industry-recognized brand for professional to advance their career and add value to their organization.

Certification will:

  • Improve budgeting processes
  • Evaluate employee performance according to set standards
  • Improve accountability
  • Identify areas that require improved service levels
  • Enhance your company's image
  • Improve morale and reduce turnover

Topics Covered

This is an interactive course that encompasses a total of eight modules.

  • Module 1: How to measure how much of what you must clean
  • Module 2: Workload standardization and specialization
  • Module 3: Levels of service and cleaning worker expectations
  • Module 4: Tasks, tools, times, and tolerance
  • Module 5: Task sheets, routing, and job cards 
  • Module 6: Application of skills learned in modules 1 to 3
  • Module 7: Advanced calculations and systems integration
  • Module 8: Measuring workloading results

Schedule of Classes

Participants must attend all four sessions

  • February 4, 2021 - 1:00 to 3:00 p.m. (EST)
  • February 11, 2021 - 1:00 to 3:00 p.m. (EST)
  • February 18, 2021 - 1:00 to 3:00 p.m. (EST)
  • February 25, 2021 - 1:00 to 3:00 p.m. (EST)

Course Fee

ISSA Canada Members - $699 (USD)

Non-members - $999 (USD)

For more information, please contact TJ Grim at (800) 225-4772 ext. 1107 or email This email address is being protected from spambots. You need JavaScript enabled to view it..